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All Things Wild

Accessibility 

Our aim is to ensure everybody has a great day out that is accessible for people of all needs and abilities. Our commitment to accessibility has us working with local people and specialist organisations to learn how we can improve and make positive changes to ensure every visitor has a wonderful day out.

All Things Wild

Before Your Visit

If you have any special requirements, please do not hesitate to contact us to discuss how we can help make your visit an enjoyable one. 

We can be contacted on 01386 833083 or [email protected] 09:00am – 17:00pm seven days a week.

Tickets

Any guest with a disability will be required to purchase an appropriate day pass admission ticket, online in advance to enter the zoo. All Things Wild will then admit an assistant FREE of charge, upon request, when verification of disability is shown. Please have these available when you arrive at the zoo. 

Forms of Verification: 

• Blue Badge 
• PIP Letter 
• Current Disability Living Allowance Letter 

Season Passes: 

Any guest with a disability will be required to purchase a relevant season pass and then, upon request, show verification of disability which will allow them to bring an assistant FREE of charge with them for each visit. Forms of verification as above.

Payments

Most of our ticket office, shops and catering facilities have contactless card readers for payments up to £100. Any balance due over £100, will require you to insert your card and enter your PIN. Our team will be pleased to insert your card for you, however do keep your PIN private and please do not ask our team to enter this for you as they will politely decline. Cash is also accepted at all till points.

Arrival and Admissions

All Things Wild is a popular visitor attraction and we are pleased to welcome over 100,000 guests who visit us each year. Queues and crowds are therefore inevitable at busy periods especially at our very popular catering and retail outlets, and guest services. If you require assistance with waiting in line, then please let a team member know and they will explain how they may be able to assist you.

This will usually be giving you the option of waiting in the area, within sight of the team, until the majority of the queue has been served. We will call you forward for a more relaxed experience. It is your responsibility to make a member of our team aware. You also have the option of queuing with all others guests and you remain in control of that decision however, experience tells us the former option usually is preferred by guests. Please be aware that it’s unlikely that you will be moved to the front of the queue ahead of other guests. 

We are located 0.4 miles from Honeybourne train station. There is ramp access to both platforms and the route to All Things Wild consists of a flat pavement.

There are several wheelchair accessible taxi companies in the area including:
1st Call Taxis - 07766218218
Emerald Taxis - 01386 761705

The zoo exit is via the Reception and gift shop. This is a very busy environment with many stimulation items and sounds. If you would prefer to leave the zoo by an alternative exit, please speak to a colleague who will be pleased to assist you.

Emu staring at the camera
Disability sign

Blue Badge Parking

A number of Blue Badge parking spaces are available in our car park. They are available on a first come, first served basis. 

There is space available to drop off right outside the entrance, if required. Please call us on 01386 833083 if you require assistance in the car park.

Man in a wheelchair

Wheelchairs

A limited number of manual wheelchairs are available for free hire from the main entrance. These are available on a first-come, first-served basis and are disinfected after use. We are unable to reserve wheelchairs in advance.

Entrance

The zoo main entrance, ticket gates, Guest Services and Experiences Reception all have level or ramp access and onward access into the zoo main grounds. All tills and counter staff are trained to be autism friendly. During busy periods, entry to the park will be via the entry booth which leads directly into the park. 

If you would find it easier not to wait in this queue, entry can be gained through the shop where your tickets can be purchased, or pre-purchased tickets can be scanned.

May Half-Term Activities
Guide dog led down posing

Guide Dogs

No dogs are allowed on any part of the Zoo site including our car park – with the exception of guide and assistance dogs under specific conditions. 

All Things Wild does not allow dogs to be left in cars, even with ventilation and water, anyone found leaving dogs in their car will be refused entry to the Zoo. Only assistance dogs that are accompanying their respective partner are permitted to enter the zoo. If you wish to bring an assistance dog into the zoo, please inform a member of our admissions team when you arrive. 

Be aware that access may be restricted to certain areas, some of our animals can get spooked when they see a dog – even one as well trained as an assistance dog. Because of this we are unable to allow assistance dogs into any indoor or walkthrough exhibits or certain outdoor areas. 

Further information is available on arrival or by contacting us at [email protected]. Water for Assistance Dogs can be provided upon request. Please note that we politely ask that Assistance Dogs are clearly identifiable with an assistance dog coat or lead. Dogs in training are not permitted to enter the park. 

In addition to the above admission, assistance dogs are subject to the following regulations of BIAZA (British and Irish Association of Zoos and Aquaria). 

• All assistance dogs must be up-to-date with all inoculations 
• Dogs must be kept on a short lead at all times and be under strict control. 
• Dogs must not be allowed to defecate anywhere on the zoo grounds and any incidents should be cleared away by their owners 
• If the behaviour of our animals or your dog is affected, please move away from the area to ensure both their safety and those of our other visitors.

Multi-faith Room

If you would like access to a safe space to use as a multifaith room during your visit please speak to our Reception Desk staff and they will be happy to accommodate you.

Changing Places and Accessible Toilets

Our Changing Places toilet facility is located at the Wild Fun Barn. The 12 metre squared facility is equipped with a ceiling track hoist, a height-adjustable adult-sized changing bench, a height adjustable washbasin and a peninsular toilet. It is secured with a RADAR key. 

If you aren’t able to bring one, one is available from reception - Please note anyone using the facility should provide their own sling for the hoist. For the full terms and conditions of using this facility please click here

As well as our changing place toilet, we also have some accessible toilets around the park. These are located: 

• Next to Reception 
• Next to the Adventures barn

SENSORY INCLUSIVITY

All Things Wild is an amazing place to visit for a multi-sensory experience, we’ve got lots of adventures to be had incorporating an amazing array of sights, sounds and smells. These include: 

• Daily animal talks with our Zoo Team. They help visitors discover cool stuff about some of the most amazing animals in the world! A full list of itinerary times is available on arrival. 
• Our plants and animals offer a range of sensory experiences. Enjoy the colours, smells, shapes and textures of our beautiful plants or experience the touch of a rabbit’s soft fur. 
• Group education sessions or tours are available. For more information on availability and pricing please email [email protected] 
• Sensory trail – visit our Barefoot Trail for a full range of sounds, smells and textures. All Things Wild has partnered with KultureCity® to make the site Event Sensory InclusiveTM. 

This new initiative will promote an accommodating and positive experience for all with a sensory issue, no matter their age or ability. The certification process ensures that the staff and volunteers of All Things Wild are trained by leading medical professionals on how to recognize those with sensory needs and how to handle a sensory overload situation. Sensory sensitivities or challenges with sensory regulation are often experienced by individuals with autism, dementia, PTSD and other similar conditions. 

All Things Wild

Weighted lap pads are also available upon request (at no cost by leaving an ID) at the Reception desk.

One of the major barriers for these individuals is sensitivity to over stimulation and noise, which can be a major part of the environment like one experienced at All Things Wild. With its certification, All Things Wild is well prepared to assist those with sensory sensitivities in having the most comfortable and accommodating experience possible. 

Prior to their interaction, families and individuals can download the free KultureCity® App where one can view what sensory features are available and how they can access them including, how to get a KultureCity® Sensory Bag, where the entrance will be and what the entry/exit policy is. Sensory bags are designed to provide ways to improve focus and create relaxation with certain demanding cognitive tasks for children with ASD and ADHD. They can, of course, be used by any child who may benefit. KultureCity® Sensory bags containing special KCVIP badges, feeling thermometer, fidget tools, and noise-cancelling headphones are available for checkout (at no cost by leaving an ID) at the Reception desk in the main building.

We also acknowledge the Sunflower Scheme and many members of staff are trained to recognise the symbol and offer assistance where needed. We appreciate that some visitors may prefer to visit the zoo when there are less people around. The zoo is quieter in term time during the week, on Sundays and from 3-5pm during the school holidays. We do also hold regular SEN sessions for guests to visit the park and have a quieter experience. Details of these are posted on the website and social media accounts.

Sometimes busy areas can become overwhelming and so we have two dedicated quiet areas in the park. If needed, people are able to visit these areas whenever they wish to relax and have a break. These areas are located on the ‘What Am I Trail?’ in the Wild Meadow (Number 13 on our map) and next to our Prairie Dog enclosure (down from number 5 on our map) We have relevant signage up around our park, indicating the louder areas around our site. We have some areas of the park that will often have higher degrees of noise, if you are entering these areas you will see the following sign Visitors may want to wear their Noise Cancelling Headphones in these areas to feel more comfortable. 

The Jungle Mayhem soft play is usually busiest during the lunch period, there are alternative indoor play provisions, which are generally quieter, in the Wild Fun Barn and the Indoor Beach (situated next to Reception in the main building). The Indoor Beach usually provides a good indoor quiet space during the morning period and is only usually busy after lunch. NOTE: There is a Health and Safety requirement that socks are worn at all times in the soft play areas so it may be useful to plan for this ahead of visiting.

Food Sustainability

Catering

Our main café is fully accessible. 

• The majority of furniture in the cafe is moveable and can accommodate wheelchairs. 
• There are toilets adjacent to the dining area, including one that is accessible. 
• Our catering facilities do not have audible menus however, please speak to a member of our team and they will be pleased to assist you in making a selection from the menu, along with collecting food and taking it to a table. We do not have menus in large print however, our staff will be pleased to discuss our menu options. 
• You will need to carry a tray from the serving area to the till and seating although a member of the team will be pleased to assist with this if requested. 
• There is a range of hot and cold food and drinks available. We have a wide range of food available in our catering outlets – including vegan, gluten-free, dairy-free and more. 

If you have an allergy or dietary requirement and would like to use our catering outlets here at All Things Wild then please do make this clear to our team who will be able to advise you on menu choices. 

To help you plan your day if you need any assistance with specific dietary requirements before your visit then please email our friendly team on [email protected]

Mobility

We aim to be accessible to all of our guests however, we also want to be honest with you. The site at All Things Wild is flat. We are continually striving to improve our paths to make them as accessible as possible for all our guests and we are working towards tarmacking all the main routes. Having said this there are also some natural grass paths, particularly in the wild meadow, and these may include areas with uneven ground. There are numerous benches and eating areas around our zoo where you can take a rest. 

The Dino train has a carriage that is accessible to wheelchairs. The train runs at set times during the day and the times for this are available on arrival. The upper level of the Dino Barn is currently not accessible to wheelchair users. The Farm Walkthrough with the goats, donkeys and rabbits has a kissing gate. This is not accessible by wheelchair but please speak to any member of staff who will be happy to assist you by opening the main access gate. Alternatively please call reception on 01386 833083 and they will be happy to help. 

Many of our animals have multiple viewing points, please ask a member of staff if you would like advice on the best places to see our animals. Some enclosures may have natural planting in front of them, whilst we endeavour to achieve a balance between providing plants for wildlife we are aware this can at times make viewing of animals difficult. All of our animals have the opportunity to use natural hedging and other plant life to obscure themselves from view. This is to ensure high levels of animal welfare and comfort. Please contact a member of staff during your visit to assist with spotting animals if required.

Disability sign
Animated character trying to find phone reception

Mobile Signal/Wi-Fi

5G phone signal is generally available in all areas of the park. We do not have public Wi-Fi anywhere onsite.

Further Information

If you have any questions regarding accessibility, or if you have suggestions that will help us improve our facilities, please let us know by contacting us by emailing [email protected] or by calling 01386 833083.

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