What safety measures are All Things Wild implementing?

The safety of staff, visitors and animals is of paramount importance to us, and we have reviewed all of our procedures in line with government guidance, making numerous changes across the park to maximise safety. These changes we have made are listed below, but please be advised that these may change as government guidance is updated:

  • We have restricted the number of admissions per day to ensure visitors and staff can safely keep to the social distancing requirements around the park.
  • All ticket types, including Annual Members, need to be pre booked and allocated a time slot. Visitors will not be able to purchase admission tickets from the entry kiosk at All Things Wild.
  • When booking online, visitors and All Things Wild Members will be required to choose an arrival timeslot. Timeslots are in place so that we can manage the number of people that arrive throughout the day, and to control the number of people in the park.
  • Our visitor entrance has changed to an outdoor kiosk on weekends and holidays, so please look out for new signage when you arrive that will point you in the direction of our new outdoor entrance. During the week, the entry and exit is through the Wild Store, as usual.
  • We have implemented a one-way route around the park so visitors can enjoy their day and avoid crowds. There will also be arrows, signage and barriers to mark the way.
  • There will be no paper maps available on the day, however we have put a copy of the map clearly showing the one way system for you to download prior to your visit. (please note the entry and exit areas will vary depending on the time of week).
  • We have some closures around the park, such as our animal walkthroughs and indoor play areas. These closures will be reviewed periodically in line with government guidelines and will re-open when we feel it is safe to do so.
  • Food and drink is currently via takeaway only from a café in the middle of the park. You will also be able to purchase snacks, drinks, toys and gifts from the Wild Store upon entry or exit.
  • Face coverings are currently compulsory in ALL INDOOR areas of the park. This includes: Wild Store, Ocean Voyage & Reptile Room, Adventures Barn, Farmyard Safari Barn and Dino Barn. This excludes under 11’s and other exemptions listed by the government.
  • Face coverings are not compulsory for our staff members, however some members of our team may choose to wear them.
  • We have plenty of hand washing facilities, including sinks in restrooms and hand wash stations, around our park. Download the map for the locations or look out for signage on your visit.
  • Our team have increased our cleaning schedule throughout the day, across our site.
  • In our toilet facilities, we ask our visitors to follow social distancing, and if cubicles are engaged please queue on the markers outside. We ask visitors to remember to wash hands before and after using our toilet facilities. If you need to pass another person whilst entering or exiting, in line with government guidance, we ask that you turn your back to them as you walk past. A member of our team will regularly check on toilet facilities across the zoo, ensuring they are clean and soap dispensers are full.
  • We ask that we all work together to follow social distancing around All Things Wild, and we politely remind our visitors to keep apart from visitors from other households. Social distancing markers and signage are located around our zoo as reminders. Visitors who persistently disregard the government’s social distancing guidelines will be asked to leave.
  • If you are not feeling well with either one or more of the symptoms of Covid-19 – a fever, dry cough, loss of taste or smell, muscle pain, headache or difficulty breathing – please do not visit All Things Wild, stay at home and follow government and NHS 111 advice. We’ll be here once you’re symptom-free and better.

How will the park be different?

4th JULY UPDATE: The majority of outdoor play areas are now OPEN, along with the following indoor areas: Adventures Barn, Ocean Voyage, Reptile Room, Farmyard Safari Barn, Dino Barn. The Dino Train is now operating. The outdoor animals and dinosaurs remain fully viewable.

15th AUGUST UPDATE: We are aware that the updated government guidelines permit soft play areas to open from the15th August. For now, our soft play and other indoor play areas will remain closed. The procedures required to ensure social distancing, significantly reduced numbers, cleaning, staff levels and ventilation will take considerable time and investment to implement. We are taking advice from our EHO and health and safety team and full risk assessments have to be completed before any areas can be reopened. The safety of our guests is our number one priority, and until we feel we can get this right and safely open these areas, they will stay closed.

Animal walkthroughs are also currently closed. No itinerary activities, such as Meet the Farm and Animal Encounters will take place.

Are All Things Wild opening hours the same?

The zoo opening hours will be 10am until 5pm, however we are asking ALL visitors including members to book an arrival timeslot in advance of visiting the zoo.

Is there a discount on admission?

We are currently offering a discount for tickets booked.

Despite being closed since March, our costs have continued throughout this time. To run the zoo it costs over £30,000 a month and our 550 animals still require the same high standard of care regardless if we are open or closed. We hope our visitors will understand this and be happy to support us in the knowledge that their admission fee is helping to protect the future of our All Things Wild, for years to come.

If I or a member of my household have Covid-19 symptoms on the day that I have booked to visit what should I do?

It is really important that you please stay home and DO NOT visit All Things Wild. If you already have booked your online tickets, please email us on [email protected] and they will come back to you about moving your booking, subject to availability.

I have a gift ticket or free entry ticket do I need to book?

Yes, please contact our team on [email protected] to arrange your booking. All tickets require pre-booking in order to be allocated an entrance time slot and are included within our restricted visitor numbers. Please wait for confirmation from our team before you plan on visiting All Things Wild.

Will I be able to just turn up on the day if I haven’t booked a ticket?

No. Admission is restricted to those who have booked online tickets only. All visitors, All Things Wild Members included, will be asked to pre-book a timeslot before they arrive at the zoo, in order to ensure we can manage the flow and the amount of people on site.

Will I be able to arrive at the zoo outside of my allocated arrival time?

Allocated arrival times are in place so that we can ensure visitors are more evenly spread out around the park, to avoid any congestion and ensure maximum protection for our visitors and staff. Therefore we will ask that you stick to your allocated arrival time. If the time you wish to come is not available please look to book for another day.

Entrance will not be permitted for any visitor, including Annual Members, if they haven’t booked a time slot.

Can I book an Animal Experience yet?

Yes, we are now taking bookings again for animal experiences. However precautions are in place in order to adhere to the government guidelines. These currently include wearing PPE and social distancing in place. Please email us or phone us to find out further details.

How long can I stay at the park?

You are welcome to stay at the zoo all day from the time of your allocated arrival timeslot. We close at 5pm daily.

Will there be food & drinks available to purchase on site?

Our ‘Wild Store’ will be open every day. This will sell toys & gifts, drinks, snacks and ice-creams. Please be aware that entry to the Wild Store is only permitted from the carpark. Please ensure social distancing is followed in the store.

4th JULY UPDATE: In addition to the Wild Store, We are now operating a take-away service from a café in the middle of the park. This is accessible twice along your one way system. We will be selling a limited menu to begin with including: jacket potatoes, pizza, sausage rolls and pasties, drinks, snacks and ice-creams. Indoor seating is now available in the Wild Fun Barn (please use the cleaning station to wipe down your table before and after use). Once the tables in the Wild Fun Barn are full -this is at capacity. There is also plenty of benches outdoors. 

Can I bring a picnic?

Yes, visitors are more than welcome to bring picnics to enjoy during their visit. We do have plenty of outdoor picnic benches to use, and also now have the use of the Wild Fun Barn for an indoor seating area (please use the cleaning station to wipe down your table before and after use). Once the tables in the Wild Fun Barn are full -this is at capacity. We ask politely that all visitors clear and take home rubbish with them to help our team clean these areas easily throughout the day. There are also various spots to place picnic rugs on areas of grass, where you can still uphold social distancing. Please be aware that due to the one-way system in place, you will only be able to exit the park to go back to your car after completing the one way route. You will be given stickers upon arrival, so this allows for re-entry after returning to the car if needed.

Will I be able to pay for items at the store with cash?

We recommend paying for items from our Wild Store with contactless card when possible.

Am I be required to wear a face mask?

8th AUGUST UPDATE – Face coverings are currently compulsory in ALL INDOOR areas of the park. This includes: Wild Store, Ocean Voyage & Reptile Room, Adventures Barn, Farmyard Safari Barn and Dino Barn.

This applies to all visitors, apart from under 11’s and other exemptions (a full list of exemptions can be found on the government website).

The majority of the park is outdoors, and therefore a face mask is not needed when exploring the outdoor areas.

We will continue to review these systems, in line with the government guideline updates.

I have a birthday party booked, will it be going ahead?

At present we are unable to host birthday parties. If you have one booked, you will be contacted to re-arrange or discuss your options. If you have any queries please email [email protected] and one of the team will get back to you.

Am I able to bring balls etc. to play with?

You are welcome to bring your own football and sandpit toys only,  to enjoy in your own family group at our sandpits and in the Wild Meadow.

GDPR

The government require us to maintain all visitor data for a period of 21 days following the visit, in order that we can track and trace any individuals as required by the NHS. We will not contact you for any other purpose, unless you have opted in to receive further communication from us, in accordance with GDPR regulations.

I have a question but cannot get through on the phone – what can I do?

We apologise if it takes us a little longer than usual to answer enquiries. You can find lots of information about our zoo on our website. For anything else, please email [email protected] and we will get back to you as soon as possible.

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