What safety measures are All Things Wild implementing?
The safety of staff, visitors and animals is of paramount importance to us, and we have reviewed all of our procedures in line with government guidance, making numerous changes across the park to maximise safety.
- Our visitor entrance has changed to an outdoor kiosk when busy, so please look out for new signage when you arrive that will point you in the direction of our new outdoor entrance.
- There will be no paper maps available on the day, however we have put a copy of the map for you to download prior to your visit.
- We have plenty of hand washing facilities, including sinks in restrooms and hand wash stations, around our park. Download the map for the locations or look out for signage on your visit.
- Our team have increased our cleaning schedule throughout the day, across our site.
- We ask visitors to remember to wash hands and use sanitiser before and after using our toilet facilities. A member of our team will regularly check on toilet facilities across the zoo, ensuring they are clean and soap dispensers are full.
- If you are not feeling well with either one or more of the symptoms of Covid-19 – a fever, dry cough, loss of taste or smell, muscle pain, headache or difficulty breathing – please do not visit All Things Wild, stay at home. We’ll be here once you’re symptom-free and better.
Do I need to pre-book or can I just turn up on the day?
All ticket types, including Season Pass holders need to be pre booked and allocated an arrival time for weekends and school holidays. Visitors will not be able to purchase admission tickets from the entry kiosk at All Things Wild at these peak times. Timeslots are in place so that we can manage the number of people that arrive throughout the day, and to control the number of people in the park. Please note: Season Pass Holders are no longer required to pre-book during weekday term time.
I need to transfer my booking, can I do this?
Tickets can be transferred for an administration fee*. Please create an account at the time of booking, which allows you to alter your own booking for a fee of £2 per ticket (maximum of £10 per booking). If an account has not been made, please email [email protected] with your reference number and we will create an account for you which will send you a link to enable your account and alter your booking. ALL transfers must be done at least 3 hours before your booking, to allow us to re-release the tickets. Tickets with discount codes/offers cannot be changed or a balance may have to paid. To access your account, please follow the link Login (digitickets.co.uk).
*If your transfer is due to a positive COVID test or being told to self isolate by NHS track and trace or a school, then please email [email protected] with proof of positive testing along with a new date past 7 days of your original booking for us to be able to transfer your tickets without a charge.
I have a gift ticket or free entry ticket do I need to book?
Yes, all tickets require pre-booking in order to be allocated an entrance time slot, as you are still included within our restricted visitor numbers. You can book your slot via the tickets page, and select ‘Day Pass Gift Voucher Redeem’ for however many people your gift voucher covers. You will be required to enter your gift voucher number or your barcode (on the free entry vouchers) upon booking, and you MUST bring in your voucher to hand in upon arrival. Free entry will not be accepted without handing in your voucher. Terms stated on your voucher, and standard entry terms and conditions apply.
Will I be able to arrive at the zoo outside of my allocated arrival time?
Allocated arrival times are in place so that we can ensure visitors are more evenly spread out around the park, to avoid any congestion. Therefore we will ask that you stick to your allocated arrival time.
What is currently open and closed around the park?
CLOSED: Wild Fun Barn ball pit. Lemur Walkthrough. Outback Aviary.
OPEN: All other areas are open as normal. Some areas may only be open at set times (as stated on the itinerary upon entry).
What activities will be operating on my visit?
We have a daily itinerary, which is available for you to see upon entry. This may include animal encounters, the dino train and various other activities. Please note: all activities run for set times only and we cannot guarantee the operation of these activities on the day of your visit. We recommend taking a photo of the itinerary on entry, so that you are aware of the times and locations and don’t miss out!
Is Soft Play open?
Yes, our Jungle Mayhem Soft Play area is open as normal to the public from 10.30am – 1pm and from 2pm – 5pm. We have recently removed the need to pre-book a timeslot for soft play, but we do ask that visitors are sensible and if the area is busy, to please return later on. We do also have our indoor beach area and the Wild Fun Barn as alternative indoor play.
If I or a member of my household have Covid-19 symptoms on the day that I have booked to visit what should I do?
Please stay home and DO NOT visit All Things Wild. If you already have booked your online tickets, please email us on [email protected] with your booking reference number, a photo of your positive test and a date that you wish to change your booking to. We will then get back to you confirming your date change, subject to availability.
How long can I stay at the park?
You are welcome to stay at the park up until closure from the time of your allocated arrival timeslot. Please check our opening hours.
Will there be food & drinks available to purchase on site?
Hot and cold food and drinks can be purchased from our Café (entrance is through the Jungle Mayhem play area). All food is in takeaway containers for the option to eat in or takeaway.
Can I bring a picnic?
Yes, visitors are more than welcome to bring picnics to enjoy during their visit. We do have plenty of outdoor picnic benches and grass spaces to use as well as a small indoor area with tables and chairs (located in the Wild Fun Barn). You will be given a wristband per family on entry, so this allows for 1 person to re-enter after returning to the car if needed.
How accessible are you for wheelchairs?
Our pathways vary with different substrates, such as bark and gravel and therefore, unfortunately may not suitable for wheelchair users due to the loose and uneven surfaces. We do have disabled toilet facilities on site.
Am I be required to wear a face mask?
Whilst face-masks are no longer a legal requirement, we recommend wearing them in indoor busy areas of the park.
Am I able to bring balls etc. to play with?
You are welcome to bring your own football and sandpit toys for use at our sandpits and in the Wild Meadow.
I have a question but cannot get through on the phone – what can I do?
We apologise if it takes us a little longer than usual to answer enquiries. You can find lots of information about the park on our website. For anything else, please email [email protected] and we will get back to you as soon as possible.
How can I purchase a Season Pass?
Our new ‘Season Pass’ has replaced our annual membership option. This includes unlimited visits to us during our opening hours. Full terms and conditions and purchasing options can be found on the website: Buy Season Pass 2022 online – All Things Wild (digitickets.co.uk)
All season passes end on the 31st December 2022. Pricing is per individual aged 3 and over.
***10% discount when 4 or more season passes are bought at the same time!***
HOW TO CLAIM YOUR SEASON PASS:
- Once your order is processed, your confirmation email will contain a reference number (this is now your season pass number).
- Pre-booking online is still required, so please book as normal by selecting ‘season pass holder’ and providing your season pass number when prompted.
- On your first visit, we will need to make your photo card. On subsequent visits, you will be required to show this card on arrival.
How can I book a birthday party?
We have now resumed birthday party bookings. For all details on parties, please visit the party page. If you wish to check availability and make a booking, please give us a call on 01386 833083.
How can I book an experience?
We have now resumed experience bookings. Please visit our experiences page for more details on what we have to offer. Vouchers (valid for 12months) can be purchased if you don’t yet have a date in mind. If you wish to check availability or make a purchase, please give us a call on 01386 833083.
Are dogs allowed on site?
Unfortunately, dogs are NOT allowed on site (including being left in cars on the carpark). Registered assistance dogs are allowed by prior arrangement.